RETURN POLICY

JewelryVilla.com strives to offer our customers exceptional products, value and service.  In the event that the ordered merchandise does not meet your needs, you may request an adjustment within 7 days of receipt of your merchandise.  Please review the return policy and procedures below for full details.

Return Procedures

• If you wish to return an item, please read and observe the return procedures below.
   
• International orders are final sales and are not returnable. Special and custom orders are final sales.
   
• We request that you contact customer service at info@jewelryvilla.com within 7 days of receipt of your order if you wish to return an item. 
   
• Returned orders must be received by us within 20 days of the date the order was mailed to you for us to post a refund to your original method of payment. Items recieved by us from day 21 to day 30 from the date the item was shipped to you will recieve a store credit to be used on a future purchase. After 30 days from the date the order was mailed to you all sales are final. If you are purchasing a gift ahead of time and need more time, send e-mail advising us of your needs. 
   
• All returned merchandise must be returned in the condition received and the inventory tag must remain attached.  NO REFUNDS WILL BE GIVEN IF THE INVENTORY TAG HAS BEEN TAMPERED WITH OR REMOVED. If your order was shipped with gift boxes or jewelry cloths these need to be returned with your purchase or you will incur a charge for these items.
   
• If you are returning an item, please return the item in the original box and pack it carefully so that it does not become damaged on the return.  All returned items should be insured.  If you choose to not insure your package and the product does not reach us, then we will not be able to process your request and will not be liable for any losses.   Please include a copy of your sales receipt with the returned merchandise.
   
• All returns should be addressed to Tin Head Designs, Box 443, Green Creek, NJ 08219.
   
• There is a MINIMUM $10.00 or 20% restocking charge for items returned after 20 days - the restocking fee may be higher if our restocking fee is higher.  The restocking fee may be charged at our discretion to other returns. Packages that are refused on delivery will be subject to a minimum restocking charge of $20.00.  Shipping charges and credit card processing fees are not refunded. If you return merchandise after the 30 day limit the order will be charged a 100% restocking fee.