Terms & Conditions
By ordering from www.JewelryVilla.com you agree to the Terms & Policies of JewelryVilla.com and you certify that you have read the Customer service section of the JewelryVilla.com web site and agree to the return policy as stated along with all of our other policies, terms and conditions.
We are honest merchants that do our best to meet our customers needs. JewelryVilla is a family business with years of experience. We work with our customers if a problem arises. If you have a problem such as the length or size you ordered doesn’t work for you, E-mail us and we will help you find a size that fits you. For necklace and bracelet length we recommend you tie a string on the neck or wrist to the desired length and then measure the string to find out what length fits you best. Look at where a pendant or charm will hang on the length that you select.
We cannot read your mind. If you need an item by a certain date, tell us in the message box on the checkout page. We can send gift boxes if available and requested. If you are sending a gift, we have a gift letter that we enclose that conceals the price of the item.
If an item is out of stock for more than one week, we will E-mail you with items that we think you might like as a substitute or you have the option of waiting for the item to come into stock. If an item gets lost by the post office we will work with the post office to find the item and we will file an insurance claim. All packages are mailed with insurance and delivery confirmation in a box or padded envelope. Insurance claims cannot be filed at the post office until 25 days have passed from the mailing date. If you recieve damaged merchandise that was damaged enroute, you will need to file a claim with the post office and we will offer assistance on how to do this. Every order is sent insured.
If you leave a phone message, speak slowly and spell E-mail addresses so that we can understand you. If you leave a land line and cell number we have a better chance of reaching you. Also, send us an E-mail to info @ jewelryvilla.com at the same time you leave a voice message. Often E-mail is much easier to understand than voice messages.
Some jewelry is not returnable such as hemp, findings, belly rings, body jewelry and some other items. If an item is not returnable you will see a notation on the first page of that section of the web site and/or on the individual pages. If you have a question of whether an item is returnable send E-mail prior to ordering.