JewelryVilla.com strives to offer our customers exceptional products, value and service. In the event that the ordered merchandise does not meet your needs, you may request an adjustment within 7 days of receipt of your merchandise. Please review the return policy and procedures below for full details.
If you wish to return an item, please read and observe the return procedures below.
International orders are final sales and are not returnable. Special and custom orders are final sales.
We request that you contact customer service at info @ jewelryvilla . com within 7 days of receipt of your order if you wish to return an item.
Returned orders must be received by us within 20 days of the date the order was mailed to you for us to post a refund to your original method of payment. Items receive by us from day 21 to day 30 from the date the item was shipped to you will receive a store credit to be used on a future purchase. After 30 days from the date the order was mailed to you all sales are final. If you are purchasing a gift ahead of time and need more time, send e-mail advising us of your needs.
All returned merchandise must be returned in the condition received and the inventory tag must remain attached. NO REFUNDS WILL BE GIVEN IF THE INVENTORY TAG HAS BEEN TAMPERED WITH OR REMOVED. If your order was shipped with gift boxes or jewelry cloths these need to be returned with your purchase or you will incur a charge for these items.
If you are returning an item, please return the item in the original box and pack it carefully so that it does not become damaged on the return. We do not accept damaged merchandise. All returned items should be insured. If you choose to not insure your package and the product is damaged or does not reach us, then we will not be able to process your request and will not be liable for any losses. Please include a copy of your sales receipt with the returned merchandise.
All returns should be addressed to Tin Head Designs, Box 443, Green Creek, NJ 08219.
There is a MINIMUM $10.00 or 20% restocking charge for items returned after 20 days - the restocking fee may be higher if our restocking fee is higher.
A restocking fee of 20% is charged to other returns at our discretion. Packages that are refused on delivery will be subject to a minimum restocking charge of $50.00. Shipping charges are not refunded. Credit card processing fees of 4% are not refunded. If you return merchandise after the 30 day return limit, the order will be charged a 100% restocking fee. If you return an item that is a final sale the order will be charged a 100% restocking fee.
Store credit is valid for 2 years from date of issue.
Please read the shipping policy and the terms and conditions.